AI Chatbot

SK

AI Chatbot

24/7 assistant trained on your menu, hours, and policies. Loopin AI escalates to humans on the right signals.

Conversations

1,820

+24%this month

Resolved by AI

78%

+6 pts

Handed to human

22%

warm handoff

Avg response

8s

CSAT 4.6

Eval score

86%

6/8 passing

KB sources

7

416 chunks

Acme Assistant

Online · powered by Loopin AI

Live preview

Hey! What time do you close today?

10:42 AM

Hi! 👋 Today our Dubai Marina branch closes at 11:00 PM. Business Bay closes at 10:00 PM and Dubai Hills Mall closes at midnight. Want me to share directions to the closest one?

Hours & locations

10:42 AM

Do you have oat milk?

10:43 AM

Yes, we carry Minor Figures oat milk at all three branches. It's a free swap on any drink. Anything else I can help with?

Menu & prices

10:43 AM

Tone of voice

Fallback to human

If AI can't answer, route to a live agent.

Auto-escalate negative sentiment

Frustration: human, instantly.

Integrations

  • Website widget

    Embedded on acmecoffee.ae· 820 conv/mo

  • WhatsApp

    +971 4 506 1188 official· 612 conv/mo

  • Instagram DMs

    @acmecoffee· 248 conv/mo

  • Google Business chat

    Not yet enabled

  • Email auto-reply

    Forwards to bot first· 140 conv/mo

  • Facebook Messenger

    Connect via Meta Business Manager